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Thats no problem for any return reason and you will get full refund as long as you return the original bag within the 30 days return period. Important explanation for "Why It's different to what I know " Outlet collections are usually not listed on their brand's official website. Outlet collections are designed in different way and sells cheaper than their boutique collections, which are mostly selling by full price. Most brands, they will make some changes on lining, or other details of handbags to improve their bags for better selling.